1. What’s in this policy?
This policy tells you:
- what information we might collect about you
- how we might use that information
- when we might use your details to contact you
- what information of yours we might share with others
- your choices about the personal information you give us
2. What does this policy cover?
This policy covers the services that are offered by Fuzzy. Sometimes in the future it may cover services offered by parts of our organisation that operate as separate companies. But only when those services link to this policy or tell you it applies.
What’s not covered in this policy?
Our services sometimes link to services run by other companies. Those companies have their own privacy and cookies policies, so remember that the information you give them will follow their rules and not ours.
3. How do you protect my personal information?
We’re strongly committed to keeping your information safe. And to do this we design our services with your safety in mind. We also have dedicated teams to look after your information security and privacy.
At the same time, no service can be completely secure – if you have any concerns that your personal information has been put at risk, for example if you create an account or register for our mailing list, someone could have found out your password, please get in touch straight away.
Where we store your information
Some companies that provide services to us run their services from outside the European Economic Area. We only let that happen if we are satisfied with their levels of security. Keep in mind that when you give us personal information it could be being transferred, stored or processed in a location outside the EEA.
4. What types of personal information does Fuzzy collect about me?
We’ll give details about why we need your personal information and how we’ll use it before you begin, unless it’s obvious.
a. Information that you give us
We might ask for your name and contact details, your date of birth or financial details, depending on what you’re doing. If you apply to take part in a programme on politics, for example, we might ask you about your political opinions. This could include information in a creation you share with us such as people’s names that appear in the creation.
b. Device information
Devices are lots of things like:
- your computer
- your mobile
- your TV
- your tablet
- your voice-enabled device
We automatically collect some technical information from these devices and web browsers even when you’re not signed in to a Fuzzy account if you have one. This might include:
- IP (internet protocol) address
- device ID
- app ID
- vendor ID
c. Information on your activities outside Fuzzy when you talk about us
Like if you’ve mentioned us in a Twitter post, we’ll collect your Twitter handle.
What if I have a Fuzzy account?
As and when you register for a Fuzzy account, or update your details or settings we ask for some personal information, like your email address and age.
We also collect information about how you use our services, like the articles you read and the programmes you watch.
5. How long will Fuzzy keep my personal information?
When you give us any personal information we’ll let you know how long we’ll hold it for. And always stick to these principles:
- we only hold your information for as long as we do the activities we told you about or have a valid reason to keep it
- we think about what type of information it is, the amount collected, how sensitive it might be and any legal requirements
- we design our services so that we don’t hold your information any longer than we have to
- we may close your Fuzzy account if you haven’t used it in the last year. We’ll send you an email to tell you that we plan to do this before we delete anything, so please check to see if we’ve sent you any emails about this
6. How can Fuzzy use my personal information?
We have to have a valid reason to use your personal information. It’s called the “lawful basis for processing”. Sometimes we might ask your permission to do things, like when you subscribe to an email. Other times, when you’d reasonably expect us to use your personal information, we don’t ask your permission, but only when:
- the law says it’s fine to use it, and
- it fits with the rights you have
We may use your information for these types of things as and when they come online:
a. to deliver our services and to provide you with information about them
b. to deal with your requests, complaints and enquiries
c. to check if you’re using Fuzzy database accurate and up to date
d. to personalise services and give you things more tailored to your tastes.
Personalisation is turned on in your account settings.
If you don’t want to receive personalised services you can turn this option off.
Even if you have personalisation turned off, we still collect information about how you use Fuzzy, but it will be anonymous. For example, we’d be able to see that someone looked at a particular story on Fuzzy site but we wouldn’t be able to tell that it was you.
e. to show you relevant advertising on another company’s site
f. to help us understand what kind of services you might use
And sometimes how you might share things with other people.
g. to recommend things we think might interest you
h. to show you advertising when you access a Fuzzy service from outside the UK
Some of this advertising might be tailored to you.
i. to research and innovate
You’re not a guinea-pig here, but knowing how you use our services could lead to the next big technology breakthrough.
j. to contact you about various things
7. When will Fuzzy use my information to contact me?
We might use your information to contact you about different things, like:
- to update you on any changes to Fuzzy’s policies, practices and Terms and Conditions
- to check with you about any service or activity you’ve signed up for. For example we might tell you if your Fuzzy account (if you have one) hasn’t been used in a long time
- to contact you about a creation you sent us, or an idea for a project
- to answer you when you’ve contacted us, or to respond to a comment or complaint
- to invite you to take part in surveys about Fuzzy services, which are always voluntary
- for marketing purposes
- to send you notification on your device if you’ve selected them in your settings
We’ll only contact you when we need to or when you’ve given us permission.
If you have a Fuzzy account, we’ll never contact you to ask for your Fuzzy account password.
8. Will I be contacted for marketing purposes?
We’ll only send you marketing emails or contact you about Fuzzy programmes, services and your views on issues about Fuzzy if you’ve agreed to this.
Keep in mind, even if you unsubscribe, we may still contact you.
Will my personal information be used when Fuzzy advertises with other companies?
If you have a Fuzzy account we might use information that we hold about you to show you relevant and “targeted advertising” through other companies’ sites, like Facebook, Google, Snapchat or Twitter for example. This could be showing you a Fuzzy advertising message where we know you have a Fuzzy account and have used Fuzzy services.
If you don’t want to see our targeted advertising, you can set ad preferences in your social media companies’ settings. Also, you can visit your Fuzzy account and turn off personalisation, but it will also turn off all personalised services.